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Different starting pay for same work

Question: “When I was hired six months ago, I tried to negotiate my salary. My manager said pay was not negotiable, but I have since learned that this is not true. Recently, another person was offered the same position and initially turned it down. I know for a fact that human resources negotiated her pay

The right recipe to impress customers and CEOs

When 7-11 CEO Joe DePinto went on Under Cover Boss, he learned how one 7-11 in Shirley, N.Y., managed to sell 2,500 cups of coffee a day.  One stellar employee, Dolores, combined precise brewing with impeccable customer service. She knew the name of nearly every customer; thus a growing number of “regulars” returned day after […]

How ‘happy’ is your workplace?

When you think about a “happy” workplace, do you think Google? All those creative-minded people at a beautifully designed work space, working on projects while the entire world watches. You can use some of the same stra­­tegies used at Google and other offices to bring more happiness into the workplace.