To get Swedish commuters to take the stairs instead of the escalator at a metro stop, they turned the staircase into a giant keyboard, complete with sound. How can you use the same approach to change people’s behavior at work?
Networking may seem like a mysterious skill that’s beyond your grasp, but actually, it’s as simple as this Golden Rule: Always offer to help, and never expect anything in return. Three ways the rule works:
Just about everything you need with regard to changing your view in Outlook can be found on the View tab in Outlook 2010. Here’s a little tour through the View ribbon. View Ribbon Left Current View In this group you’ll find 3 handy buttons. Have you assembled a view that met a specific need, but now […]
You know the types: the co-worker who seeps negativity and hostility; the gossip-monger; or the critic, who always nitpicks others’ work. So, what happens when you have several in one workplace? In some cases, a toxic work environment is a result of a laissez-faire manager …
In honor of this year’s Administrative Professionals Week, April 23-27, we’re taking stock of the changes in admins’ responsibilities over the past decade, based on the IAAP’s Administrative Professional Skills 2011 Benchmarking Survey:
Get someone to agree to a change by using the PAS formula, says Fred Kniggendorf of Gravyloaf. “PAS” stands for state the Problem, Analyze the problem, then finish by offering a Solution to the problem.
Bring the same curiosity and energy to your work life as your personal life. Jot down your successes and failures in a journal. Reading your entries later reminds you how far you’ve come and helps you prepare for job interviews. Even a 1-sentence diary can jog your memory to help you communicate your narrative as […]
Research shows that people take longer to reply to voice messages than other types of communication. Even getting a voice message heard is a challenge. So what can you do to ensure that people respond to a message you leave them? Try these tips:
Are you “smothering” perfectly good verbs? Example: You turn “decide” into a noun, making it “decision.” Then you need to use “decision” as a verb, so you write, “make a decision”—forgetting that you could simply use “decide.”