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Don’t submit that trouble ticket until you try one thing

Always try rebooting your computer when encountering a tech problem that’s stopped you cold—even if it doesn’t seem like such a simple fix could possibly cure what’s ailing your system. (“Come on, how can turning this thing off and on again magically make the fonts in this PDF appear correctly?”) Chances are good that a […]

Is your boss/admin team dysfunctional?

Your relationship with your boss can be good, bad or somewhere in between. Knowing the signs of a dysfunctional relationship can help you decide whether it’s worth working on or if you should just move on, career consultant Jennifer Winter writes.

Subordinates giving less than 100% often just need a blueprint

Q: “I recently became the manager of a senior center, and ‘Sharon’ is my assistant manager. Although Sharon has a lot of experience, she never shares any information with me. She also picks and chooses the things she prefers to do. Whenever I’m out of the office, Sharon receives extra pay to serve as the acting manager, but she never performs any of my duties. She just sits at my desk and takes messages. I feel that when Sharon has down time, she should come and ask if I need help with anything. On several occasions, I have found her reading a novel or playing cards on her computer. How should I handle this situation?” Irritated Manager

Get files into the cloud the old-fashioned way

Email storage capacity in Gmail, Hotmail and most other free services nowadays is virtually unlimited, so emailing files to yourself is a very quick and easy safeguard against something disappearing. No cloud service, unfamiliar server or USB drive is required and your emails holding those valuable attachments will most likely be accessible for quite some […]