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Document your speech, learn about yourself

If you have a smartphone, you’ve also got a very efficient little voice recorder. End the week by pressing the record button and describing the week in detail without any preparation, then listen to the playback. Within a month or so, you’ll have picked up on several speech patterns you never knew you had.

Use a delicate approach with the sulky boss

Q: “My boss told me to always be direct with him. However, he has been avoiding me ever since I made some very frank comments about a serious problem. I have left notes asking to speak with him, but he ignores them. I don’t understand how a manager can be so childish. What should I do?” Snubbed Employee

Look for efficiency where it presents itself

Ten years ago, parcel delivery giant UPS learned through time studies that avoiding left-hand turns while making deliveries saved time, fuel, emissions discharge and accidents. It has designed many routes specifically to avoid left-hand turns to achieve razor edge efficiency. How many of your own processes that you might take for granted are ready for […]