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Starting to lose it with your co-workers? Take a deep breath

Q: “Lately, I have become short and snappy with my co-workers. I am the secretary for a medical group, and this job is very frustrating. I have to answer the phone, respond to patients, transmit doctors’ orders, look up information, run errands and answer stupid questions. I don’t want to be rude, but it’s getting harder to bite my tongue. How can I stop being so irritable?” Not a Grouch