The reason Taco Bell’s admin team came up with its “Team of Two” training program is clear when you listen to admin Karen Walters describe managers in her building. “There were a few managers in the group who maybe weren’t using admins to their greatest capabilities,” explains Walters. “In their defense, they didn’t have a good model.” So the admin team decided to give them one…
Give new employees a running start at their jobs, with these little-noticed but much-appreciated assists.
Broad knowledge is a great attribute for an admin pro. Thomas Edison valued it. He wanted smart, practical people to help run his empire of inventiveness. So, he devised a test to measure each applicant’s breadth of reading and knowledge.
To keep hiring from stealing too much time from your boss’s day, offer to interview promising candidates by phone before you set up an appointment.