Using emojis in the workplace: A terrible idea?
There’s a clear generational divide over whether it’s appropriate to use emojis in work communication.
Category: Writing/Editing
Create a practical FAQ list
Lists of Frequently Asked Questions help employees and customers master almost any information or procedure. These tips will help you create a useful list.
Words, Words, Words: February ’21
Write it right, say it right, spell it right.
Ask the veteran: How do I write an effective complaint letter?
In my job I often have to write some unpleasant correspondence to people and firms that have let us down or not given us what they promised. Do you have any tips for writing a complaint letter so it gets acted on, without resorting to becoming a bully?
Words, Words, Words: January ’21
Write it right, say it right, spell it right.
Craft better emails
Like any communication tool, email takes some skills and practice in order to be effective. Pay attention to these areas.
Words, Words, Words: December ’20
Write it right, say it right, spell it right.
Ask the veteran: How do I write a reluctant thank-you note?
Question: “I’ve been asked to write a thank-you note to one of our clients who put the company through hell recently. How do we grit our teeth and write a pleasant paragraph that won’t seem disingenuous?”
Choose the correct word
Impact vs. affect, farther vs. further, emigrate vs. immigrate, and sympathy vs. empathy.
Pull the veil off acronyms and jargon
Over time, organizations gradually develop their own special terminology, abbreviations, acronyms, and jargon. But for new employees and people from outside the organization—like customers—this language can be bewildering. Here’s how to make it more accessible to the uninitiated.