Wow clients and others in your network by sending handwritten notes to thank, follow up with or congratulate. Video producer Ellen Barnard says she always sends handwritten notes or flowers to clients, and “they’re left with the impression that I’m really good at what I do.” …
Any admin worth his or her salt knows that trust is a cornerstone of the job. Without trust, it’s tough to forge a true partnership with your boss. But what happens when the trust between co-workers is broken? …
If you want people to change their behavior, tell them what you want, rather than what you don’t want …
You may think you’ve just penned the most brilliant correspondence of the year, but if it takes the recipient too long to wade through lengthy paragraphs, he’ll never know how bright you are. Take a tip from writing guru William Strunk: “Vigorous writing is concise.” Follow these steps to trim your prose:
Mark your calendar: Oct. 16 is National Boss Day. Here’s an alternative to bringing a card or cookies: Honor the day by making a silent commitment to strengthening your relationship with your boss.
“Hey, thanks!” Sometimes a quick word of thanks to a co-worker is enough. Other times, you need to express your personal appreciation in a way that stands out (but doesn’t break the bank). Try one of these ideas the next time you want to thank someone for going above and beyond.
To do your job well, you probably need to remember a gazillion things —and the same goes for the others on your team. Wouldn’t you love to share all that knowledge and expertise? One idea: an e-mail newsletter just for your admin team.
The Internet is changing the way we read and think, asserts a recent article in The Atlantic Monthly titled “Is Google Making Us Stupid?” So what does that mean for you? Cater your writing to skimmers.
You may know exactly what Sam is about to say, so you’re impatient because it’s taking him so long. But that’s no excuse for interrupting him. Besides, people who speak slowly will slow things down even more if you interrupt them. Here’s how to break the habit.
Managers believe they’re getting better at deducing what admins need. Uh-huh.
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