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Category: Communication

Coping across generations

You’ve probably heard the one about Gen Y’ers wanting—and ex­­pect­­ing—constant feedback. Two things to know about that generational myth: First, it’s not ex­­actly true. Second, if you accept it at face value, it could get in the way of good intergenerational relationships.

Keep your ’emotional bank account’ full

“The issues most people struggle with have little to do with our ability to do the work,” says Quint Studer, author of The Great Employee Handbook: Making Work and Life Better. “It’s all the things that happen around the work. … It’s whether we make life easier for our co-workers or more difficult.” He offers these four workplace secrets:

7-step approach to giving feedback

Bosses aren’t the only ones who can provide feedback to employees. Giving negative feedback requires you to counsel and criticize in a way that alerts a co-worker to where the problem lies and what must be done to solve it. Follow this seven-step method: