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Category: Communication

5 phrases you should avoid saying

Being an effective admin requires stellar communication skills. By paying attention to language and words that could undermine your reputation, you build influential relationships, writes Lolly Daskal, president and CEO of Lead From Within. Here are five phrases to avoid.

Caution: Co-worker under stress

When speaking with a stressed co-worker, you should be aware of statements to avoid and others that can help calm them down and get them thinking of their situation in a new light.