Category: Nonverbal Communication
Q. A question has come up in our office about the use of two spaces after a period between sentences. I was taught in my business and typing courses to use two spaces. Has the protocol changed? Is it now one space?
Take this quiz to double-check your business writing skills. Can you spot the grammar and writing errors in the following five sentences?
Using clichés will give readers the impression that they’ve heard it all before. Keep your reader engaged by making your writing as sharp and creative as your spoken conversations. Here are two simple strategies.
When you need to send a message to a group of customers, board members or an entire department, you don’t want your message to become lost in the hundred other messages they receive that day.
Is he giving you an honest answer? Is she angrier than she’s telling you? Watch for “tactile signs” to know what someone really feels.
You’re always sending messages, even as you sit in silence. “Nonverbal cues indicate what is really being said,” says communications expert Debra Hamilton. Here are the gestures and cues you should be aware of.
Remember the “Rule of 12/12/12” to make a good impression on everyone you meet.
Keeping in touch with clients—especially VIPs—requires more than the occasional Hallmark card. That’s why many businesses use custom cards as marketing tools.
It’s a common communication in the business world, but it’s often not very polished: the request letter.
Send the right message with your e-mail sign-off by “mirroring,” says Judith Kallos, creator of
NetManners.com
.