Skip to content

Category: People Skills

Does your office need ‘creatonomy’?

Not everyone in the workplace needs to be innovative. Think about a movie set. For every director, there are hordes of people who must be technically proficient, patient and disciplined about their jobs. If everyone innovates, the project turns chaotic. What the workplace actually needs more of is creatonomy.

Pitch your big idea

Jonah’s boss always tells employees to “think outside the box.” But when they do, top executives always turn them down. How can you convince the boss to try your ideas? Start by not selling an innovative big idea. Follow these steps:

My employees won’t stop squabbling

Question: “I manage a group of four women who bicker constantly and ‘cop an attitude.’ To make it worse, I recently hired a young, inexperienced secretary who is very rude … I feel like I’m supervising a bunch of tattling 2-year-olds. Sometimes, I plan what I’m going to say about these issues, then I chicken out. I know I need a stronger backbone, but I don’t like dealing with conflict. What should I do?”

4 secrets to a happy customer

It’s easy to have your good mood shattered by a nasty customer, an out-of-the-blue criticism or a computer system that refuses to cooperate. Think of angry customers as a creativity test. Satisfy them without letting their discontent bring you down. Four tips: