Turn around embarrassing moments
You talk without thinking first, flub a figure of speech, misfire an email. How do you recover gracefully?
Category: Communication
Beg to differ without ruffling feathers
Smart administrative professionals choose when and how to express gentle, yet forceful, disagreement. Here are three strategies to disagree gracefully, along with situations when each tactic makes sense.
The power of posture
Your posture doesn’t just affect how you look; research shows that it can also affect your hormones and behavior. Leverage the power of your posture with these expert tips.
Email practices that actually prompt action
It’s easy to dash off quick email messages and push “Send” before you’ve made sure that deadlines, action items and next steps are absolutely clear. Follow these strategies from Deborah Dumaine, author of Write to the Top.
3 ways to get more involved at work
You’re comfortable with your position, your co-workers and your workload. You’re not interested in taking on more responsibility, but you want to get more involved and maybe meet some new people within the company. The Daily Muse’s Caroline McMillan offers three easy ways to get more involved.
Mobile-friendly subject lines
When crafting email subject lines, apply the 2-2-2 principle to ensure that your subject lines are mobile-friendly. The first “2” stands for the two seconds you have to capture people’s attentions. The second “2” represents the first two words of your subject line, which determine whether your customer will read the rest of it. The […]
Turning Eeyore into Mary Poppins
If you’re the office Eeyore who says, “We tried that before and it didn’t work,” highlighting the negatives isn’t likely to get you noticed—at least, not in a good way. Instead of pointing out the downside, try using these tactics.
Office gossip can be a good thing
Integrating into your workgroup is just as important as being good at your job. Part of that is getting in on conversations and knowing about office gossip. Certified life and career coach Dorothy Tannahill-Moran explains three things you need to know.
Improve your writing on the job: 10 tips
If you work in an office environment, writing is probably a big part of your day and reflects on your professionalism. Anita Bruzzese offers some tips to improve your style and prevent embarrassing communications errors.
Angry callers: like putty in your hands
Turn a growling caller into a purring, pleased customer, with these techniques.