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Category: Communication

What don’t they get about ‘urgent’?

Q. Lately, I’ve had two different colleagues fail to reply to my important emails. Both were marked “urgent” but were apparently ignored. One of my colleagues had the audacity to say, “I never got it,” even though I’m sure she was lying. How can I get people to treat my emails seriously?

5 phrases you should avoid saying

Being an effective admin requires stellar communication skills. By paying attention to language and words that could undermine your reputation, you build influential relationships, writes Lolly Daskal, president and CEO of Lead From Within. Here are five phrases to avoid.