Can you hear me now?
If your voice is fine in conversation but fades when you’re addressing a group, try this volume control tactic from communications coach Karen Friedman.
Category: Communication
Do you communicate effectively?
Here are five ways to increase your value to your current employer, as well as to potential employers.
With customers, stay positive
In customer service, little things—and little sayings—mean much. Listen for the following customer-repellent phrases and train your people to trade them in for more effective ones.
Nothing grabs attention like a good story
Telling stories or anecdotes is a great way to illustrate important ideas or to inspire your group to recognize opportunities. But what makes a good story?
Power up your responses
Some words—no matter how trivial they seem—can make you look less sure, professional and capable. Make these small tweaks in your language to appear more confident and competent.
Clean up your writing
Quiz yourself on these grammar rules.
Filler up!
We all use filler words, or vocal disfluencies, in our daily speech. The junk food of the applied linguistics world, they come off as sloppy and faltering. We should try to banish them, especially from our professional speech as much as possible. Right? Well, not necessarily.
3 questions on SharePoint and Flow
Alerts on libraries … Approvals … Automating log updates
Grace your text with a lasting gloss
For your image as a thorough professional, these tips from EEI Communications’ “How to Produce Winning Publications on Time and on Budget” are vital when putting the finishing touches on business (and even personal) communication.
In praise of the paraphrase
One of the most overlooked tools in clear communication is the paraphrase—summarizing what you’ve just heard so that you confirm you understood what the other person just said. This is such a simple, basic aspect of communicating effectively, but so often people ignore it, and it leads to all kinds of problems down the line.