You can catch more typos, ungrammatical sentences, and so on in your writing by varying the speed at which you read the text. Try reading both faster and slower than your normal reading speed. Here are two techniques.
Write it right, say it right, spell it right.
If you or your people communicate with customers over the phone or via email, you undoubtedly have to deal with some who are worried, flustered or angry. Avoid making the situation worse with disingenuous, inaccurate or insincere replies:
If your voice is fine in conversation but fades when you’re addressing a group, try this volume control tactic from communications coach Karen Friedman.
Here are five ways to increase your value to your current employer, as well as to potential employers.
In customer service, little things—and little sayings—mean much. Listen for the following customer-repellent phrases and train your people to trade them in for more effective ones.
Telling stories or anecdotes is a great way to illustrate important ideas or to inspire your group to recognize opportunities. But what makes a good story?
Some words—no matter how trivial they seem—can make you look less sure, professional and capable. Make these small tweaks in your language to appear more confident and competent.
Quiz yourself on these grammar rules.
We all use filler words, or vocal disfluencies, in our daily speech. The junk food of the applied linguistics world, they come off as sloppy and faltering. We should try to banish them, especially from our professional speech as much as possible. Right? Well, not necessarily.
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