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Year: 2014

With strolling comes credibility

One type of employee who definitely does not inspire confidence is the rusher—someone who physically moves much faster as he tackles a task or tears down the hallway at a sprint because he feels rushed. This type of frenetic movement doesn’t save any significant time, but it does broadcast to everyone that you’re not in […]

What do you stock in a reserve of inexpensive rewards?

Question: “My boss had the good idea to start a drawer filled with doodads that he can pass out to employees whenever he wants to reward them with a little something. These people are generally admins, both male and female. I’m looking for suggestions as to what sort of $5-$10 items I can buy that will give pretty much anyone a lift.” – Ray, Customer Response Specialist

Play devil’s advocate–against yourself

By casually mentioning a downside or two of your ideas when you discuss them, you gain credibility as an objective, fair-minded person who thinks everything through. You also get ahead of the arguments that you may encounter, leaving opponents with less firepower to their objections.