In honor of this year’s Administrative Professionals Week, April 23-27, we’re taking stock of the changes in admins’ responsibilities over the past decade, based on the IAAP’s Administrative Professional Skills 2011 Benchmarking Survey:
Get someone to agree to a change by using the PAS formula, says Fred Kniggendorf of Gravyloaf. “PAS” stands for state the Problem, Analyze the problem, then finish by offering a Solution to the problem.
Bring the same curiosity and energy to your work life as your personal life. Jot down your successes and failures in a journal. Reading your entries later reminds you how far you’ve come and helps you prepare for job interviews. Even a 1-sentence diary can jog your memory to help you communicate your narrative as […]
Research shows that people take longer to reply to voice messages than other types of communication. Even getting a voice message heard is a challenge. So what can you do to ensure that people respond to a message you leave them? Try these tips:
Are you “smothering” perfectly good verbs? Example: You turn “decide” into a noun, making it “decision.” Then you need to use “decision” as a verb, so you write, “make a decision”—forgetting that you could simply use “decide.”
Set A, B and C goals for yourself, and have your boss buy in to the plan. The A, B, C strategy comes from Kevin Eikenberry, writer of the “Leadership & Learning” blog.
Question: “One of my co-workers seldom talks to me anymore. She used to joke and laugh all the time. When I ask, ‘What’s the matter?’ she says, ‘Nothing.’ What do I do? — Frozen Out
Environmental psychologists know that sensory experiences impact the way we work. Here’s what they say: 1. Keep red to a minimum. 2. Grow a leafy green. 3. Face the entryway. 4. Make small adjustments for comfort. 5. Declutter but not too much.
It pays to be a good politician, according to a new survey by Robert Half. Workers were asked, “In your opinion, what effect, if any, does involvement in office politics have on one’s career?” Their responses:
Too busy to chat? Don’t ask “How are you?” but then continue to talk without allowing any opportunity for an answer. Instead, you can be polite without inviting a long-winded reply. For example, try: “Hey, I hope you’re having a great day. Can we discuss that report…?”
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