3 picker-uppers
Here are three ways to break out of the feeling that you’re reliving the same moment over and over: 1. Tune in. 2. Partner up. 3. Try mentoring.
Year: 2010
Don’t fidget in meetings
When you enter a staff meeting, take your seat without fanfare. Searching through your notebook, slapping files on the table or rearranging your hair can undermine your professionalism. You radiate more power through less movement.
Overcoming the ‘quiet person’ label
“Although I’m viewed positively at work, I believe my reserved demeanor is holding me back. I’m not shy, but I have trouble making small talk … Can you suggest some communication strategies for meetings and social situations?” — Not a Talker
Don’t dwell on mistakes
When you fail, determine whether the poor result came from something you control (like lack of hard work) or something you don’t control (like insufficient time or budget). That will tell you how to improve next time, or whether to stop blaming yourself.
Punch up your résumé with these 20 words
Every résumé should contain strong action verbs that kick off most bullet points and accomplishment-based statements, says Jessica Holbrook Hernandez, CEO of Great Resumes Fast. Could your résumé use sprucing up? Take a look at Hernandez’s favorite action words—and give your résumé a makeover:
Get the word out
Don’t overlook obvious places to display officewide info: The copier, fax machine and near the breakroom coffeepot are great places for posting information.
What’s in your snack room?
Good coffee and nutritious snacks can boost office morale. Inc. magazine recently rounded up the best coffeemakers and healthy vending machines:
Don’t leave rambling voice messages
Skip the pleasantries. Saying something like, “I hope you’re having a good day” clutters your message and wastes the recipient’s time. Focus on the facts you must convey, such as your name and phone number.
4 secrets to a happy customer
It’s easy to have your good mood shattered by a nasty customer, an out-of-the-blue criticism or a computer system that refuses to cooperate. Think of angry customers as a creativity test. Satisfy them without letting their discontent bring you down. Four tips:
Before hitting ‘send’
Resist the urge to send out an incendiary e-mail by imagining it on the front page of your company’s newsletter. Ask yourself: “Would I be embarrassed?”